Getting started

 FAQs

  • Once you book online, you'll receive a confirmation email with your appointment details. Before your first session, you'll be invited to complete a short intake form to help me prepare for our time together.

  • What is Halaxy?
    Halaxy is our secure booking and client management platform used by thousands of health practitioners across Singapore and Australia. When you click to book, you'll be redirected to Halaxy to complete your booking, set up your client portal, and securely store your card details.

    Your information is protected by:

    • Cloud-based storage — your records are securely stored in Halaxy's encrypted cloud servers, accessible only by your practitioner

    • PCI DSS compliance — the international standard for secure card processing

    • AI-assisted administration — Halaxy uses AI tools to streamline practice administration, including clinical note assistance and appointment management, so more time can be spent on your care rather than paperwork

    • Two-factor authentication — protecting your client portal from unauthorised access

    Halaxy is fully compliant with Singapore's Personal Data Protection Act (PDPA) and Australia's Privacy Act 1988.

  • Yes — I offer a free 15-minute discovery call before your first session. This is a short conversation to hear what's on your mind and explore whether therapy might help. Discovery calls are conducted via Coviu telehealth — your link will be provided in your confirmation email. You can book directly through the booking page.

  • The first session is about getting to know you — your background, what's brought you to therapy, and what you're hoping to get out of it. There's no pressure to share everything at once. We'll also go through consent, confidentiality, and how we'll work together, including the cancellation policy.

  • Sessions are 50 minutes.

  • This varies from person to person. Some people find a few focused sessions helpful, while others prefer longer-term support. We'll discuss this together and review it as we go — there's no fixed commitment.

Fees and Payment

  • Sessions are $250 per session, 50 minutes.

  • A card is required to secure your booking and will be stored securely in your Halaxy client portal. Payment of SGD $250 is due prior to your session and will be charged to your card on file. All transactions are handled securely through Halaxy.

  • No — your card details are encrypted and stored securely by Halaxy's payment system. We never see or have access to your full card details at any time. Halaxy is PCI DSS compliant, which is the international standard for secure card processing.

  • You will receive an automatically generated invoice after each session through your Halaxy portal. You can use this invoice to claim directly from your private health insurer, depending on your policy and level of cover.

Cancellations

  • We understand that plans change. To respect your time and ours, the following policy applies:

    • More than 48 hours notice — no charge

    • 24–48 hours notice — 50% of the session fee

    • Less than 24 hours notice or non-attendance — 100% of the session fee

    Cancellation fees are charged to the card on file through Halaxy. This policy is explained clearly during your intake session and included in your consent form before your first appointment begins.

  • You can cancel or reschedule through your Halaxy client portal, by emailing amanda@tandem-psychology.com or via WhatsApp at +65 8890 0412.

Confidentiality and Privacy

  • Yes — everything shared in our sessions is strictly confidential. Your information will not be shared with anyone without your written consent, except in the following circumstances required by law:

    • You disclose a risk of serious harm to yourself or others

    • There is a mandatory reporting obligation (e.g. child protection)

    • We are required to by a court of law

    These limits to confidentiality are discussed during your first session.

  • All clinical records and personal information are stored securely in Halaxy, a purpose-built healthcare platform. Your data is handled in accordance with Singapore's Personal Data Protection Act (PDPA) and Australia's Privacy Act 1988. For full details, please read our Privacy Policy.

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For Singapore Clients

  • Yes — sessions are available in person in Central Singapore and via telehealth. Please get in touch to discuss location and availability.

  • Yes — sessions are available in both English and Mandarin.

  • All clinical records and personal information are stored securely in Halaxy, a purpose-built healthcare platform. Your data is handled in accordance with Singapore's Personal Data Protection Act (PDPA) and Australia's Privacy Act 1988. For full details, please read our Privacy Policy.

  • No referral is required. You can book directly through the booking page.

  • Currently sessions are private pay only and are not claimable under MediShield Life or CHAS. You may be able to claim from your private health insurer depending on your policy — your Halaxy invoice can be used for this purpose.

  • I typically work with clients from age 14 and up. If you fall outside this range, feel free to submit an enquiry and we can chat.

For Australian Clients

  • Yes — all sessions for Australian clients are conducted via telehealth, so location within Australia is not a barrier.

  • I work across Australian time zones. Available appointment times are shown when you book through the Halaxy portal.

  • No referral is required. As I am based overseas, I am unable to accept Medicare Mental Health Treatment Plans. Sessions are private pay only. You may be able to claim from your private health insurer depending on your level of extras cover — your Halaxy invoice can be used for this purpose.

  • Yes — WorkCover clients are welcome. Please get in touch before booking so we can discuss the process and set up billing correctly.

  • Yes — I can see clients who are self-managed or plan-managed under NDIS. I am not a registered NDIS provider and cannot see NDIA-managed participants. Please get in touch before booking to discuss your funding situation.

  • I hold a Master of Clinical Psychology and am registered with AHPRA (Australian Health Practitioner Regulation Agency) as a psychologist and clinical registrar.